Predicting patient complaints in hospital settings
Kline et al.
Qual Saf Health Care 2008;17:346-350.
ABSTRACT
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Content analysis of patient complaints
Montini et al.
Int J Qual Health Care 2008;0:mzn041v1-9.
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Communicating With Children and Families: From Everyday Interactions to Skill in Conveying Distressing Information
Levetown and and the Committee on Bioethics
Pediatrics 2008;121:e1441-e1460.
ABSTRACT
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Patient-actor perception of care: a comparison of obstetric emergency training using manikins and patient-actors
Crofts et al.
Qual Saf Health Care 2008;17:20-24.
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Relation of patients' experiences with individual physicians to malpractice risk
Rodriguez et al.
Int J Qual Health Care 2008;20:5-12.
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Improving Quality and Patient Satisfaction in Dermatology Office Practice
Poulos et al.
Arch Dermatol 2008;144:263-265.
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Physician Scores on a National Clinical Skills Examination as Predictors of Complaints to Medical Regulatory Authorities
Tamblyn et al.
JAMA 2007;298:993-1001.
ABSTRACT
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The Value of Assessing and Addressing Communication Skills
Makoul and Curry
JAMA 2007;298:1057-1059.
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Medical malpractice and anesthesiology: literature review and role of the expert witness: [Fautes medicales et anesthesiologie : revue de la litterature et role du temoin expert]
Crosby
Canadian J. Anesthesia 2007;54:227-241.
ABSTRACT
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Lessons from a case report.
Gunter
Obstet Gynecol 2006;108:711-712.
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'Breaking It Down': Patient-Clinician Communication and Prenatal Care Among African American Women of Low and Higher Literacy
Bennett et al.
Ann Fam Med 2006;4:334-340.
ABSTRACT
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It Ain't Necessarily So: The Electronic Health Record And The Unlikely Prospect Of Reducing Health Care Costs.
Sidorov
Health Aff (Millwood) 2006;25:1079-1085.
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Waiting and interaction times for patients in a developing country accident and emergency department.
Banerjea and Carter
Emerg. Med. J. 2006;23:286-290.
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Relationship between patient complaints and surgical complications
Murff et al.
Qual Saf Health Care 2006;15:13-16.
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Cause and Effect Analysis of Closed Claims in Obstetrics and Gynecology
White et al.
Obstet Gynecol 2005;105:1031-1038.
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Measurement of Changes in Empathy During Dental School
Sherman and Cramer
J Dent Educ 2005;69:338-345.
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Communicating With Patients About Medical Errors: A Review of the Literature
Mazor et al.
Arch Intern Med 2004;164:1690-1697.
ABSTRACT
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Primary Care Pediatrics: 2004 and Beyond
Cheng
Pediatrics 2004;113:1802-1809.
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Medical Malpractice
Studdert et al.
NEJM 2004;350:283-292.
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Access and Attitudinal Factors Related to Breast and Cervical Cancer Rescreening: Why are Latinas Still Underscreened?
Otero-Sabogal et al.
Health Educ Behav 2003;30:337-359.
ABSTRACT
Defining the Future of Primary Care: What Can We Learn from Patients?
Safran
ANN INTERN MED 2003;138:248-255.
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Patient Complaints and Risk of Being Sued
Graham et al.
JAMA 2002;288:1585-1586.
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Patient Complaints and Malpractice Risk
Hickson et al.
JAMA 2002;287:2951-2957.
ABSTRACT
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A system of medical error disclosure
Liang
Qual Saf Health Care 2002;11:64-68.
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Is Patients' Perception of Time Spent With the Physician a Determinant of Ambulatory Patient Satisfaction?
Lin et al.
Arch Intern Med 2001;161:1437-1442.
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Measuring Patients' Expectations and Requests
Kravitz
ANN INTERN MED 2001;134:881-888.
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Hands On/Hands Off: Why Health Care Professionals Depend on Families but Keep Them at Arm's Length
Levine and Zuckerman
J Law Med Ethics 2000;28:5-18.
Videotaping Obstetric Procedures: Assessment of Obstetricians and Family Physicians
Eitel et al.
Arch Fam Med 2000;9:89-91.
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Strategic Risk Management: Reducing Malpractice Claims Through More Effective Patient-Doctor Communication
Virshup et al.
American Journal of Medical Quality 1999;14:153-159.
ABSTRACT
Physicians' Experience With Allegations of Medical Malpractice in the Neonatal Intensive Care Unit
Meadow et al.
Pediatrics 1997;99:e10-e10.
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Primary Care as Form or Content?
Mottur-Pilson
American Journal of Medical Quality 1995;10:177-182.
ABSTRACT
PHYSICIAN MALPRACTICE HISTORY LINKED TO PATIENT SATISFACTION
JWatch General 1994;1994:6-6.
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