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In a Word
W. Clay Jackson, MD, DipTheol
Memphis, Tenn
JAMA. 1998;280:493-494.
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With the advent of managed care in the United States, the conversation over the direction of medicine (as an industry and as a practice) has become laden with terms heretofore unfamiliar to the majority of health care professionals. These business concepts may be relatively new to the discourse concerning health care, but they have long been standard fare in the discussion of effective corporate management, specifically with respect to W. E. Deming's precepts of "total quality improvement." These precepts have been widely applied to systems of health care, with what have been reported as beneficial results. Borrowing from the language of corporate management has provided a new way to articulate age-old frustrations of patients with existing systems of care delivery and has helped to point the way toward improving care with a variety of forward-thinking and laudable concepts, such as improving overall patient satisfaction, reducing . . . [Full Text of this Article]
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C. Brooks Henderson, Byron A. Myhre, and W. Clay Jackson
JAMA. 1999;281(4):322-323.
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Words in "In A Word"
Henderson et al.
JAMA 1999;281:322-323.
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