This Article  • Full text  • PDF  • Send to a friend  • Save in My Folder  • Save to citation manager  • Permissions  Citing Articles  • Contact me when this article is cited  Related Content  • Related article  • Similar articles in JAMA  Social Bookmarking   What's this?

	Since this article does not have an abstract, we have provided the first 150 words of the full text and any section headings.

To the Editor: The article by Dr Kenagy and colleagues¹ disparages the quality of care at a particular medical center. The problems discussed in this article would never have occurred had the primary care physician and her office taken care of this patient in a reasonable and thoughtful fashion. The physician naively told the patient to schedule his own appointment for an intravenous pyelogram, a practice that I believe to be uncommon. Rather, the physician should have instructed her staff to make these arrangements. They could have scheduled the appointment for the patient and supplied him with detailed instructions and driving directions. Even though this patient was a physician, it was inexcusable for his physician to abandon her responsibility to him.

On the other hand, the patient should have thought to ask for directions to the center if they had not been given. Many patients might have thought to make . . . [Full Text of this Article]

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    Twitter     What's this?

RELATED ARTICLE

Service Quality in Health Care
, , and
JAMA. ;281():661-665.
FULL TEXT