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To the Editor: In the article addressing e-mail for patient-physician communication, Ms Spielberg¹ discussed patient convenience. Generalizing from my own experience, I believe that many patients would happily use e-mail to communicate with physicians. Tasks such as appointments, managed care referrals, and prescription refills certainly could be handled by e-mail. For these functions, perhaps provision of an e-mail address could be taken as consent. E-mail also could be used to notify patients that test results were available, either with an indication that they were normal or, if they were not, an instruction to call the physician.

Spielberg notes the advantages to physicians of having e-mail communications as part of the medical record. If patients received communications via e-mail, they could print the information and study it at their leisure, rather than in a hurried telephone call with a harried physician.

We patients find waiting for a return call from a . . . [Full Text of this Article]

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