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Anne-Marie Audet, MD
The Commonwealth Fund
New York, NY

Erin E. Hartman, MS
From the Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, 330 Brookline Ave, LY318, Boston, MA 02215.

JAMA. 2002;287:1577.

	Since this article does not have an abstract, we have provided the first 150 words of the full text and any section headings.

At a Clinical Crossroads conference held in Boston at the 23rd annual meeting of the Society of General Internal Medicine in May 2000, Jennifer Daley, MD, discussed a 58-year-old woman who related several concerns about the care she received during ambulatory, same-day knee surgery.¹ The patient, Ms G, noted that the anesthetic agent used was not the one for which she had provided consent, delaying her ability to walk postoperatively; that clinicians did not heed comments about the frailties of her veins, resulting in unnecessary pain; and that staff in the recovery room area left her alone for nearly an hour without escort to meet her ride home at the entrance to the hospital. Ms G has been very satisfied with the care she has received from her internist, Dr B.

Dr Daley explained that in defining quality of care, it is critical . . . [Full Text of this Article]

MS G, THE PATIENT



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