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Interactive Voice Response Technology to Detect Mental Disorders

Richard M. Glass, MD

JAMA. 1997;278(11):945-946.

	Since this article does not have an abstract, we have provided the first 150 words of the full text PDF and any section headings.

Interacting over the telephone with a machine, rather than a person, by listening to a menu of recorded voice options and responding by pressing numbers on a push-button telephone has become one of the realities defining life in the current era. Experiencing these interactive voice response (IVR) systems can be frustrating if the menu doesn't lead to a satisfactory result, but the convenience and continuous around-the-clock availability of such systems are major advantages, and dissatisfied users may forget that having direct access to a person at the other end of the line doesn't guarantee a good outcome.

See also p 905.

The use of computer-automated IVR systems is also expanding into one of the most personal areas of human experience—the evaluation and treatment of mental disorders.¹ The use of computerized systems for collecting data and administering rating scales² on mental health topics seems straightforward enough, but there has even . . . [Full Text PDF of this Article]

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